A number of people came into our London Computer Repair Service complaining about issues with their computers and laptops. The issues appeared after they installed the new Windows 10 Anniversary Update on their systems. The online community has been also actively reporting Windows 10 Anniversary update problems.


The first problem that we encountered relates to webcams that use video compression. The online community reports that the update affects even extremely popular Logitech’s C920 and C930e cameras, leaving many people in despair. The cameras would not operate correctly in many programs including Microsoft’s own Skype. A temporary solution is available and www.windowscentral.com provides a thorough instruction. After you create a new value in the registry and restart your computer the fault should be eliminated. However, Microsoft promised to release an official fix for this issue, which most likely they will deliver to you via Windows Update.

Amazon Kindle

Another problem relates to popular Amazon Kindle readers. When the user tries to connect one of those devices to the system via conventional USB cable the infamous blue screen of death (BSOD) appears carrying the message “HAL_INITIALIZATION_FAILED.” The problem is consistent with two models, Kindle Voyage and Paperwhite. Yet apparently, this Windows 10 Anniversary update problem affect the entire Kindle family to some extent. However, if you leave the device plugged in and restart the computer it will be recognised. After that, you will be able to transfer data across and upload new books. But as soon as you unplug the device and then plug it back in, the BSOD returns. The only hope for the resolution lies on Microsoft team and the new updates.

If you encounter any more Windows 10 Anniversary update problems, please report them to Bits and PCs.


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