Bits & PCs use the following criteria to grade the devices:
Your device has no scratches or dents. It is in “as new condition”. Every component is in full working order with no technical or cosmetic problems on the device.
Few minor scratches on the bodywork with possibly one or two very minor dents in the bodywork or casing. Screen and speakers are in full working order with no damage.
Full working order but in general poor condition, with some scratches and a few dents. Screen may have minor scratches or spots. Internal components require a thorough chemical clean eg from tar residue (from smoking). Battery has a high charge cycle for Apple MacBooks (more than 500), or is in poor condition generally for other laptops.
Major fault with the device. eg Logic board failure, water damage, built in GPU problem, no power, broken screen, etc or in extremely poor condition. If the model version also has a known technical issue that has resulted in a manufacturers recall, and the issue was not resolved or there is no proof it has been resolved it would also be classified as faulty.
It is essential that our customers be very accurate and clear with the description of their device when selling to us their computers, laptops, etc. This will make it easier for us to give them a more accurate description and prevent any disappointments from occurring. Should we receive a device which we feel does not meet the description and specifications of those stated, we will then have to provide a counter-offer based on the new information gathered.
If you would like to add any additional information, please submit the relevant form as accurately as possible and reply to the confirmation email with any additional information.